Lack of personalized customer experience and inconsistent service quality are two of the biggest challenges faced by businesses every day. If 89% of businesses compete primarily on the basis of customer experience, then why are customers so unsatisfied?
You can have the best products and the newest technology, but if you’re not connecting to your customers, you’re likely driving your clients into the open arms of your competition. Nearly 75% of customers say that customer experience is a deciding factor when making purchasing decisions. The critical tools needed for exceptional customer experience aren’t difficult to learn or implement, they simply require you and your staff to intentionally connect with your customers.
During this customized, story-filled keynote, Ben Freeman delivers insights into the minds of consumers from over 50,000 interviews he has conducted over 20 years in business and private practice. Your audience will learn what types of interactions truly matter to customers, what keeps them coming back, and why they can’t stop referring you to others.
Attendees will gain actionable skills designed to immediately build quality, long-lasting business relationships, while simultaneously providing a catalyst for new growth and profit.
Objectives:
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- Understand why your company’s survival is determined by the connection with your customers.
- Identify the types of customer engagement and how they drive sales, referrals, and loyalty.
- Learn the three keys to connecting with every customer.