Lack of personalized customer experience and inconsistent service quality are two of the biggest challenges faced by businesses every day. If 89% of all businesses compete primarily based on customer experience, and nearly 75% of businesses with above-average customer experiences outperform their competitors, then why do we continue to allow our customers to be underwhelmed and left wanting more?
While you can’t predict every nuance your industry and economy will throw at you, you can focus on building the foundation that matters most to your customers and your team.
‘Primed, Connected, & Personalized’ is an instantly relatable, story-filled presentation that will inspire you and your team to provide a positive, unique, and personalized experience to every customer or client. Attendees will gain practical skills designed to immediately cultivate strong, enduring business relationships while acting as a catalyst for new growth and increased profitability. Ensure your business not only survives but thrives by placing intentional customer connection at its core.
You Will Learn:
- The necessity of Priming yourself and your team each day before you face customers
- Why your company’s growth and survival are determined by how well you Connect with your customers
- The hierarchy of customer engagement and how it drives sales, referrals, and loyalty
- The significance of Personalizing every customer experience and how, when you do it right, your competition doesn’t stand a chance